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spollock38
Beginner
2,876 Views
Message 1 of 3

Booking an engineer visit

How do you get an engineer to visit your home to rectify a fault.?  Phone has been reported for a week as faulty. Talking to online chat or India only gets instructions to check line ( as I had already done from online checks) as tests show fault is in home.!!!!! Advised them that I had measured line coming into home has no voltage on line.

Had similar scenario a couple of years ago and fault turned out to be an enginee had disconnected line at local cabinet.

 

SO AGAIN THE QUESTION HOW DO A GET AN ENGINEER TO CHECK LINE!!!!????

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
2,872 Views
Message 2 of 3

Re: Booking an engineer visit

Ring up and request a visit, or go to the online fault reporting page, and follow the instructions from there.

https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults

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spollock38
Beginner
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Message 3 of 3

Re: Booking an engineer visit

Thanks for your response. Tried to do on phone but they just kept referring that fault was in the home. I can not see where there is an entry on the page you pointed me to request engineer. All I can see is the fault I reported a week ago saying in progress.

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