How do you get an engineer to visit your home to rectify a fault.? Phone has been reported for a week as faulty. Talking to online chat or India only gets instructions to check line ( as I had already done from online checks) as tests show fault is in home.!!!!! Advised them that I had measured line coming into home has no voltage on line.
Had similar scenario a couple of years ago and fault turned out to be an enginee had disconnected line at local cabinet.
SO AGAIN THE QUESTION HOW DO A GET AN ENGINEER TO CHECK LINE!!!!????
Thanks for your response. Tried to do on phone but they just kept referring that fault was in the home. I can not see where there is an entry on the page you pointed me to request engineer. All I can see is the fault I reported a week ago saying in progress.