Trying to report my home phone as faulty
getting engaged tone ( equipment ) after dialling a single digit eg 0 or 2
if I dial 9 I get the engaged tone after dialling 999
incoming calls ok
i can break dial tone with LD & MF but get the engaged tone after 999 or 2 or 0 etc
fault receptionists keep telling me my line is ok
bet there are other customers of this exchange with same symptoms but cannot get anyone to listen to me
can you not use mobile 0800800151?
Yes I called 0800800151 spoke with asian call centre who assured me nothing wrong with my line and my handsets must be faulty
which is NOT the case, Fault in exchange
i have to wait a couple pf days before appt for engineer to call to house , what a pathetic situation
years ago the fault reception could test into exch with line test equipment and confirm what i am reporting
and therefore steer fault to correct dept
just seen bt openreach guy in my local CAB he said they have had a surge in fault reports off my exchange all with line tok , funny that
Reports on local social media that others affected off this exchange
Doubles my conviction of an exchange fault
which would / should cause an automatic alarm on the exchange equipment to be flagged up to the central 24hr manned monitoring centre
Are these exchange equipment alarms responded to and dealt with urgently Seems not !
still waiting for my outgoing phone service to be restored , so still engaged tone dialing 999
somehow this has been flagged as the soultion to the original thread by the forum
IT IS NOT THE SOLOUTION THE FAULT IN THE EXCHANGE STILL EXISITS AND THE FAULT REPORTING SYSTEM and procedures for a potential exchange fault THAT BT USES NEEDS REVIEWING
The BT Consumer Fault Desk no longer have access to CSS or OMC. It was taken away from them in 2006 when they were Split from Openreach.
their Line Test System now relies on the SIN349.
There’s nothing they can do about it, people demanded what is now Openreach be split from the Retail part of BT as they had this idea in their head it would make their internet faster and this is a consequence of it.
What a backward step and they call this progress
BT needs to address this issue
my line now working this morning my appt is for this afternoon so i guess another openreach engineer has been to another fault and reported it to exchange staff 2days to fix an exchange fault in 2019 is dire