Welcome to the forum. I'm asking the moderators to look into this for you and they will post contact info here in the morning.
Welcome to the forum and thanks for posting. The best way to get this sorted would be to contact our order team directly. They’ll case manage everything until you’re up and running. I’ll drop you a message now with a link where you can chat them online. This order team is based in the UK and will own your complaint until everything is sorted out.
Should you have any further problems after speaking with this team please let us know.