So my bt8500 has suddenly stopped working. Here’s the symptoms:
If I pick the receiver up I get a dial tone, but if i try to dial out it it never connects, there’s just static on the line. If I hang up I don’t then return to a dial tone and the only way to restore the dial tone is to unplug and replug the phone line. If try to dial in whilst in this state, the line is engaged. Incoming calls never cause the phone to ring.
I’ve done a reset of the handsets and base unit.
Plugging an old corded phone in the line works ok and I can make outgoing and receive calls (but is very noisy).
Everything else on the base unit is ok, answer phone, charging etc.
Anyone any thoughts on if it’s a line fault or if the base unit has failed?
Most likely a line fault, but check in the test socket first, to avoid a possible charge if its your internal wiring.
Hi @SheepRustler and welcome.
I'm sorry your having problems with the line. You've mentioned noise on the line so can you try the advice posted by @Keith_Beddoe and let us know how you get on?
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|
|Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You|
Yes, thanks. I should have said I’d tried plugging into the master test socket, it’s the same.