Building a new self build house in remote location therefore too far away from box for broadband require landline only
BT line exists into field for my neighbour
requiring trench to lay cable BT retail useless in understanding that it is not on a new Housing estate in a town but we require this cable as soon as possible to allow electrician & builder to continue
been told by BT retail they cannot book anything until 3 weeks before moving into said premises they do not understand we need new line connecting that does not exist
As the online form seems not to work, maybe try a call to them: 0800 783 2023
Cannot place order as they do not recognise the postcode as I have no full address yet I can give a map reference but although I want to spend money with them they are not giving me any help whatsoever in obtaining a landline into build - i need to get trenches dug for cable now to quote
Thanks to a Universal Service Obligation, every home in the UK is entitled to have a phone line installed at an affordable price
The newsites part of OR won't be interested in a single plot deveoplment, your service would be delivered from wherever the nearest viable existing line plant is located , probably delivered overhead , and would be chargeable after the first £3400 of construction costs has been deducted ( OR's USO contribution ), if you dig a trench to the curtilage of your site, this could reduce costs.
BT are not the only service provider you could use, and as you cannot deal with OR directly on such a small development, you do need to use a 'CP' , communications provider, be it , BT or Sky, TT or whoever, they all have exactly the same access into OR, BT have no special relationship with OR and get no 'favours' , all CP's have equivalent access, so you could try someone else if you wanted.
Your problem is getting an order entered into the system when you don't have a valid address, you need to get whatever CP you use ( BT as you are posting on a BT Customer forum) to take an order for an address that doesn't yet exist, if you are successful , you could find they mistakingly give you an appointment , an OR engineer turns up , won't be able to do anything, and passes the failed install to OR for survey/planning, or if it's picked up initially that the address doesn't exist yet, a survey officer will visit and discuss options ...eventually the agreed scheme is costed and if the construction is over £3400 , you will be asked to accept the excess before work beings ( so if the costs were £4500, your contribution would be £1100, plus you would pay whatever the BT install cost is , around £130)
Although not unique , your requirements are unusual, and regular customer service reps may not be familiar with entering orders in this way, all you can do is persevere, perhaps the BT Mods may offer to help and get the appropriate order type entered on your behalf