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Newbie
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Message 1 of 3

Call Diverting Problem

Hi,

 

I am having problems diverting my landline phone to mobile numbers, it worked when I set it up originally, I pay for this service and  when I divert using *67* mobile number # it gives a message saying " it is not possible to divert to this number", it doesn't matter what number I put in.  I am currently working from home and need this function to work.  Please help.  I believe there was a fault on my phone  line that is currently been fixed.  I am able to received calls on it but just cannot divert and sometimes unable to dial out either.  Your feedback would be greatly appreciated.

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Distinguished Guru
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Message 2 of 3

Re: Call Diverting Problem

Do you have normal dial tone on your line or an interrupted dial tone?

I suggest you try to cancel diverts by running through #21# and #61#, #66#, #67# in turn in case one of the other divert types has been set. 

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Moderator
Moderator
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Message 3 of 3

Re: Call Diverting Problem

Hi @Margi1973 and welcome.

Thanks for posting about your Call Divert problem. Can you try following the advice posted by @ Devon_Dave and let me know if it helps?

Cheers

David

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