Hi, Last year I agreed to 'commit' to BT for another full years contract and was ecpecting 'free' Call Line Identification. A service I was previousley paying for. CLI stopped working on the contract changeover date and has not worked since. I have called BT on a number of occaisions and have been told a number of things, however CLI has never been restarted on my phone, I just gave up -- But today I get an email from Libby Barr inviting me to renew my free CLI - how to an insult to injury. Perhaps one of the moderators would like to look into this before I terminate my contracts with BT completely.
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before I terminate my contracts with BT completely.
How would that help the CLI, as it may be a line or equipment fault?
I have asked a moderator to provide assistance, they will post an invite on this thread.
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Caller Display/BT Privacy - call it as you will - is, as above and elsewhere on this Forum an absolute minefield.
I also received the email saying I would shortly be charged for the service (my free year ended on 2 Jan) but I have been charged since mid November last year and getting manual credits after complaining about each bill but - I also have Unlimited Anytime Call Plan and this includes BT Privacy and Caller Display at no extra charge.
My argument is that the system sees the Caller Display Annual Contract but does not relate it to the fact that the service is free with the Anytime Calls Add-on.
I've put this to the Executive Complaints Section.
As part of an attempt to resolve the issue I rang the SalesTeam and asked how the system could possible charge me for Caller Display etc when I had it free with the Anytime Calls Add-on. Despite every attempt I feel my question was just not understood because all I got was "you can have Caller Display free for another 12 months if you take out a contract for another year starting today" I explained I already had it for free in my Anytime Calls Add-on which expired in May 2015 - point still not understood.
So I asked, out of interest, what can you offer me then.
I was quote for a new 12 month contract and a new 18 month contract - I repeated back the costs and conditions but when I referred to the 18 months contract and said you are saying I will get BTPrivacy and Caller Display free for 18 months I was told "NO" it will only be free for the first 12 months of that 18 months.
How on earth, I asked, can you agree an 18 months contract when bits of it only last for 12 months.
I virtually gave up the will to live and declined any change and forwarded the whole thing to the CEO.
My comments have been acknowledged and I await an outcome.
Incidentally the quotes were 23% more than my current tariff when inflaction was around 1% and I pointed out that they were currently advertising rates to new customers which were 53% lower than my current tariff - and not acceptable.
Now I know where the cash for BT Sport and the acquisition of Orange/Tmobile is coming from -- ME.
Very understanding responses from CEO's Team and resolution in hand.
Due apologies for the new contract quotes from the Sales Team (as above) - offered better which would include BT Privacy and Caller Display free of charge.