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Distinguished Expert
Distinguished Expert
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Message 1 of 3

Call Protect and calls diverted to Junk.

Does Call Protect block some Mobile networks?

A service engineer could not contact me this morning....His company phone is set to withhold it's number.

He said that his call was diverted to BT Call Minder.

 

Large (business) companies sometimes have SIM cards which connect to many networks other than BT.

He called me again from his mobile when he arrived at my house, and it came through, displayed as "Withheld".

My own BT mobile also rings through when the number is withheld.

 

A possible explanation is that from some distance away (a difficult reception area), is that he was diverted to another Network, which BT considered to be unrecognised and suspect.

 

 

 

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Moderator
Moderator
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Message 2 of 3

Re: Call Protect and calls diverted to Junk.

Hi @Ribblelancs I'm not sure about this but I will get it checked out for you.

 

Cheers

John

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Distinguished Expert
Distinguished Expert
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Message 3 of 3

Re: Call Protect and calls diverted to Junk.


@JohnC2 wrote:

Hi @Ribblelancs I'm not sure about this but I will get it checked out for you.

 

Cheers

John


Thanks JohnC2.

It's the gas service engineer, who travels locally through a difficult reception area. They phone out of courtesy to advise on exact arrival time

HQ for his company says that their local centre number and also his mobile number is blocked by me.

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