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woodward2
Aspiring Contributor
3,320 Views
Message 1 of 85

Call Protect blacklist now full...

Hi,

I now have 100 numbers in my personal blacklist and can't add any more. The basic problem is that I get daily calls from Asian call centres with spoofed Caller IDs, but as fast as I add numbers to the blacklist, they call on different numbers.

Many (but by no means all) of the numbers have the same prefix, e.g. 028 3003 xxxx or 028 3004 xxxx. Is there a way for me, or BT, to generically block such numbers?

I have chatted online with BT help, who directed me to call BT Security, which I have done. However, the automated option for nuisance calls just directs you to the TPS. My number is already registered with TPS and the callers obviously don't care about that. I have asked them to stop calling me, but they don't do that either.

I have also looked on the ICO website, but they want company names. The callers use several different company names, all of which, I am sure, are ficticious anyway.

Short of changing my number - and why should I have to undergo the nuisance of that? - what else can I do / can be done?

 

Thanks.

84 REPLIES 84
Andrew221
Aspiring Contributor
3,280 Views
Message 2 of 85

Re: Call Protect blacklist now full...

Hi We have same problem and NO answer from BT
0 Ratings
Zombie
Expert
3,274 Views
Message 3 of 85

Re: Call Protect blacklist now full...

Have you thought about buying phones with built in bt call guardian? They are brilliant, for me they have stopped 100% of stupid phone calls. All calls except numbers stored in the phones memory ( friends & family ) get screened first. I still get calls most days but they give up when they have to announce who they are before the phone even rings. I often pick the phone up to find missed calls that haven’t even bothered me. 

Generally real companies don’t mind getting screened first. I’ve had hospitals etc use it no problem.  Plus you can block numbers straight from the phone but I don’t add any. I like the fact I’m wasting their time. 

Carefree
Beginner
3,236 Views
Message 4 of 85

Re: Call Protect blacklist now full...

Hi, I manage my mother's landline and I've just experienced this same problem.  How come there is such a low limit (100) on the numbers you can block when there are so many nuisance callers?  Changing the type of phone is not necessarily an option when you are dealing with someone who has dementia and is partially sighted.

Andrew221
Aspiring Contributor
3,229 Views
Message 5 of 85

Re: Call Protect blacklist now full...

This is the exact problem I have I manage this for my elderly Mother who receives so many unwanted calls.  At present I have to delete some older numbers so I can add to the blacklist, the latest ones.  Two international calls received today, when these should be blocked.

 

Come on BT you are letting your customers down

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woodward2
Aspiring Contributor
3,197 Views
Message 6 of 85

Re: Call Protect blacklist now full...

Buying a new phone is certainly an option, but I see it the same as changing my number - why should I have to do that?

In my opinion, BT Call Protect needs to be beefed up a bit. At the very least it needs a bigger limit on how many blocked numbers can be stored and/or the ability to block generic patterns.

In the end, if there is no other solution, I may have to fork out for new phones. But I will certainly not be happy.

pompey1898
Expert
3,191 Views
Message 7 of 85

Re: Call Protect blacklist now full...


@Andrew221wrote:

This is the exact problem I have I manage this for my elderly Mother who receives so many unwanted calls.  At present I have to delete some older numbers so I can add to the blacklist, the latest ones.  Two international calls received today, when these should be blocked.

 

Come on BT you are letting your customers down


Blocking international calls do, or should, not count towards the number of numbers on your personal blacklist

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Andrew221
Aspiring Contributor
3,182 Views
Message 8 of 85

Re: Call Protect blacklist now full...

They should be blocked anyway and not get through. Once 100 has been reached on blacklist, then we start getting more calls coming through!
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pompey1898
Expert
3,160 Views
Message 9 of 85

Re: Call Protect blacklist now full...


@Andrew221wrote:
They should be blocked anyway and not get through. Once 100 has been reached on blacklist, then we start getting more calls coming through!

Only if you have selected to block international numbers.

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bs112
Beginner
3,106 Views
Message 10 of 85

Re: Call Protect blacklist now full...

Hi,

I suspect there will be thousands of people now like us who find themselves in this boat, given the Call Protect has been running for just over a year. Also I don't know if it's just coincidence, but I've received a greater number of junk calls in the past few weeks!

It's easy for BT to say delete old numbers or numbers you no longer need, but how do you know which ones to get rid of? Just because the numbers were blacklisted by me several months ago, doesn't mean they aren't still in use.

I thought BT were meant to block numbers centrally when many of their customers identified them - does anyone know if this actually happens please?

Like others, I'm reluctant to fork out on a new phone when BT should be more proactive in sorting this problem.

 

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