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CJT80
Expert
476 Views
Message 21 of 54

Re: Call Protect blacklist now full...


@Carefreewrote:

Hi, I manage my mother's landline and I've just experienced this same problem.  How come there is such a low limit (100) on the numbers you can block when there are so many nuisance callers?  Changing the type of phone is not necessarily an option when you are dealing with someone who has dementia and is partially sighted.


How about a "Call Blocker" same principle as the phone but it goes between the phone and the line. 

Without being too personal, I have a relative who has dementia so I do understand, is it about them learning to use the new phone (if you swapped it over) ?

Kind Regards
CJT80
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Andrew221
Aspiring Contributor
468 Views
Message 22 of 54

Re: Call Protect blacklist now full...

Hi

 

I've tried ringing some of these numbers back and always receive a message 'this number does not accept calls!'

Yes we are registered for TPS

Had the same phone number for many years and never been a business.

Seems like we are on a list being passed around, fed up with it really.  

 

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Zombie
Expert
459 Views
Message 23 of 54

Re: Call Protect blacklist now full...


@Andrew221wrote:

Hi

 

I've tried ringing some of these numbers back and always receive a message 'this number does not accept calls!'

Yes we are registered for TPS

Had the same phone number for many years and never been a business.

Seems like we are on a list being passed around, fed up with it really.  

 


Probably your local council they are the worst offenders in selling off the data. I always make sure I’m hidden in the electoral roll, if you google electoral roll you will see on option to “opt out of the open register” to make sure they do not sell your details on.

edit..

just to add It does not effect your right to vote.

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Carefree
Beginner
450 Views
Message 24 of 54

Re: Call Protect blacklist now full...

@CJT80Thanks for suggestion of call blocker but no go I'm afraid.  The risk of the wrong numbers being blocked when you have to manage remotely are not welcome.  As for 'learning to use a new phone' - Lol! You've not met my mother have you?  Aside from having dementia and being partially sighted, she is the world's worst technophobe - as far as she is concerned the phone only answers when you pick it up and she can't use the answer/end call buttons.

Cannot see why the limit cannot be raised. 

 

CJT80
Expert
445 Views
Message 25 of 54

Re: Call Protect blacklist now full...

@Carefree

oh no I fully understand... my Mum has a mobile phone (not that she uses it!) 

My Dad has been prone to telling callers (who are obv scammers) to "get lost" but in a more profound way... 

I agree it that the limit should be increased, and frankly they could (if the techology is available) monitor (via a reporting system) which numbers are block by multiple customers, and then block them at network level... 

If (in the future) the number is used legitimately (it gets assigned to a user) it could be unblocked. 

Also while we at it, UK companies need to be fined more and more often for silent and spam calls! 

Kind Regards
CJT80
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woodward2
Aspiring Contributor
422 Views
Message 26 of 54

Re: Call Protect blacklist now full...

It would be interesting to know if others who have replied here have the same experience as me.

We've had the same number for 30+ years, and have always had the occasional cold call (maybe once a fortnight on average) despite being registered with the TPS.

However, the last 18 months has been an avalanche of cold calls, with the vast majority being from Asian gentlemen called "Eric", "Charles", "David", "Derek" etc. - yeah right, and I'm the King of Sweden! - from a variety of companies, with the latest incarnation being "Excellent Life". They really are relentless, which is why I turned to Call Protect. Well, at least it helped for a while ...

It seems to me that some website or database has been compromised or the data sold on, and as things stand at the moment, there is nothing we can do about it.

As I said previously, when I contacted BT, they advised me to contact BT Security Team. Guess what their advice was? To register with the TPS! Well, duh, thanks for nothing. Sometimes the comedy just writes itself - but I'm not laughing.

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pompey1898
Expert
406 Views
Message 27 of 54

Re: Call Protect blacklist now full...

IMHO the TPS is a total waste of time. 

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Andrew221
Aspiring Contributor
396 Views
Message 28 of 54

Re: Call Protect blacklist now full...

You've hit the nail on the head here, exactly as it is.  I think its BT data with the leaks!!

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Andrew221
Aspiring Contributor
362 Views
Message 29 of 54

Re: Call Protect blacklist now full...

Weekly update

10 unwanted calls this week, 3 from Canada, 1 from USA.  With ALL international call blocked.

 Even had a call from a distraught lady who's number had been used in Scotland 200 times to make unwanted calls she new nothing about!!  How can people use someone else's number.

 

Total to date 480 unwanted call sent to JUNK

100 numbers on personal blacklist

Not getting any better, in fact getting worse.

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pompey1898
Expert
352 Views
Message 30 of 54

Re: Call Protect blacklist now full...

Hi @  ,

Please see your post on the locked thread copied below.  Despite many complaints on this thread no Mod has replied with any advice, assistance or action.  Why is that please ?

 

Re: BT Call Protect

Hi Everyone,

I want to let you all know that we're locking this thread and thanks to everyone who has provided feedback on the BT Call Protect service.  

Going forward if anyone is needs advice on how to use the service or is experiencing any technical problems please create a new thread and the community will be happy to help.  We feel this will be the best option going forward as it will be easier for the community to offer assistance to anyone who is seeking help with the BT Call Protect service.

Many Thanks
Neil

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