cancel
Showing results for 
Search instead for 
Did you mean: 
Mrstrow
Newbie
282 Views
Message 1 of 6

Call protect

Go to solution

After signing up to call protect all incoming numbers now show up as unknown  number. Any ideas why or what I can do to rectify this ? Thanks

0 Ratings
Reply
5 REPLIES 5
Distinguished Sage
Distinguished Sage
278 Views
Message 2 of 6

Re: Call protect

Go to solution

Welcome to this user forum.

Possibly the change has caused caller display to be removed by mistake.

See if its still enabled

Is the facility switched on?

If you've ordered Caller Display check it's switched on by entering the code * # 234 #.

If it's active you'll get the message Caller identity will be displayed. If the facility isn't active then activate it using the code * 234 #.

If its not, then it can be added free of change using this link.

https://secureorder.bt.com/consumerOrders/control/orderproduct?productId=CON-27455&productKey=CON-CH...

BT Privacy and caller display, is near the top of the options on that screen.

It takes about 24 hours to re-activate.

Mrstrow
Newbie
254 Views
Message 3 of 6

Re: Call protect

Go to solution
Thanks, *#234# service not available so I have re-ordered caller display.
I shall let you know the outcome .
0 Ratings
Reply
Highlighted
Moderator
Moderator
238 Views
Message 4 of 6

Re: Call protect

Go to solution

Hi @Mrstrow,

The order to turn it back on should have completed. Can you test it and see if it's working please? Smiley Happy

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
Mrstrow
Newbie
226 Views
Message 5 of 6

Re: Call protect

Go to solution
Sorted, thank you. 😁
Moderator
Moderator
212 Views
Message 6 of 6

Re: Call protect

Go to solution

That's great news @Mrstrow,

Thanks for letting us all know Smiley Very Happy

Have a great weekend

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”