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Aspiring Contributor
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Message 1 of 8

Caller Display / FTTP / Digital Voice

I upgraded to FTTP / Digital Voice on the 12th of August and after contacting 151 three times now (tickets keep getting auto closed as complete!) I am still without Caller ID on inbound calls.  I spoke to them this morning for the last time and have just had another text that has said this is now fixed - nope.

I was advised to buy BT phones initially so I did and replaced my Panasonic DECT phones - still same issue.  I've tried with the BT phones plugged into the back of the HUB and now paired over Wifi - still same issue.

I've seen similar posts on this forum but no clear fix.

Could someone help please?

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Caller Display / FTTP / Digital Voice

If you have digital voice and got digital phone from BT then you should not connect to phone socket on hub but they should be registered by going to hub manager. The phones are connected to the SH2 acting as a Dect base station and not by wifi



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Aspiring Contributor
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Message 3 of 8

Re: Caller Display / FTTP / Digital Voice

Thanks for clarifying this is using DECT and not Wifi but as stated, they are paired with the Hub now and not with their own base stations.  Still same issue.

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Caller Display / FTTP / Digital Voice

if they are now paired with hub as the dect base station (and not connected to phone socket on hub) is the hub manager showing ready where your phone number is ?

if so and still no caller display then phone FTTP 08005874787



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Aspiring Contributor
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Message 5 of 8

Re: Caller Display / FTTP / Digital Voice

Yeah both paired / service ready and both phones showing on the HUB management page.  Will try calling the number now.

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Aspiring Contributor
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Message 6 of 8

Re: Caller Display / FTTP / Digital Voice

On the phone for 15 mins waiting to get through to someone, think I'll give it a go later.

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Aspiring Contributor
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Message 7 of 8

Re: Caller Display / FTTP / Digital Voice

20 mins on the phone this time, still no reply.

Is there a way to get someone to call me?  This service has been in for a month now and is still not working.  Every ticket I raise get's closed with 'you confirmed this is now working' and I clearly didn't.  Very frustrating.

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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: Caller Display / FTTP / Digital Voice

Sorry but you just neeed to persevere calling 150



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