Caller Display has been removed from an 88 year olds phone line, without notification. Now BT are saying it can't be added back on! It was there 2 days ago!
In a time when scam calling is getting more and more prevalent. BT are putting vulnerable people at risk.
They are on BT basic, there is on option online for caller display, but can't be activated online. After spending over 30 mins on phone, they are saying it can't be done.
Looks like BT will be loosing a very long standing customer!
@Poppyfields5 I'm really sorry about that, it sounds like there may be a fault or system issue causing this but it should be possible to get it back on. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.
Hi, no unfortunately not. I have the account holders permission and they also talked to advisor.
Apparently caller display is not showing as available in area.. it was 2 days ago.
A complaint has been made, though I understand it may take awhile to process.