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Poppyfields5
Beginner
138 Views
Message 1 of 4

Caller Display Removed without Notification

Caller Display has been removed from an 88 year olds phone line, without notification. Now BT are saying it can't be added back on! It was there 2 days ago!

In a time when scam calling is getting more and more prevalent. BT are putting vulnerable people at risk.

They are on BT basic, there is on option online for caller display, but can't be activated online. After spending over 30 mins on phone, they are saying it can't be done.

Looks like BT will be loosing a very long standing customer! 

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3 REPLIES 3
NeilO
Moderator
Moderator
126 Views
Message 2 of 4

Re: Caller Display Removed without Notification

@Poppyfields5 I'm really sorry about that, it sounds like there may be a fault or system issue causing this but it should be possible to get it back on. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help. 

Thanks 
Neil

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Carlusha
Recognised Expert
123 Views
Message 3 of 4

Re: Caller Display Removed without Notification

Weird! As you say, Caller Display should be available and ordered online.

All about BT's Caller Display 

Could it be due to a misunderstanding such as you are not the account holder?

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Poppyfields5
Beginner
114 Views
Message 4 of 4

Re: Caller Display Removed without Notification

Hi, no unfortunately not. I have the account holders permission and they also talked to advisor. 

Apparently caller display is not showing as available in area.. it was 2 days ago.

A complaint has been made, though I understand it may take awhile to process.

 

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