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jecviner
Beginner
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Message 1 of 5

Caller ID 'not available'

I have just changed my BT DECT phones for a Panasonic set. I seem not to have Caller ID. The phone tells me that I need to be subscribed to a caller ID service - but it's part of the landline package, surely?  I have entered #234* plus a few other codes for different things. Each time I get a message that 'the service requested is not available'.   What's going on? Can I fix this?

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Caller ID 'not available'

@jecviner 

Did you recently make any changes to your BT phone or broadband package?

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jecviner
Beginner
321 Views
Message 3 of 5

Re: Caller ID 'not available'

Yes! we moved onto Halo
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Caller ID 'not available'


@jecviner wrote:
Yes! we moved onto Halo

Then its not enabled on your account.

Login to MyBT again, and look to see if the caller display option is selected when you try to progress the order. A change of contract can cause this to be removed.

https://secureorder.bt.com/consumerOrders/control/orderproduct?productId=CON-27455&productKey=CON-CH...

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jecviner
Beginner
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Message 5 of 5

Re: Caller ID 'not available'

Thanks. I have done this although, when I checked, the Caller ID button was checked. I'll come back in due course.
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