Caller ID 'not available'

[jecviner]

I have just changed my BT DECT phones for a Panasonic set. I seem not to have Caller ID. The phone tells me that I need to be subscribed to a caller ID service - but it's part of the landline package, surely?  I have entered #234* plus a few other codes for different things. Each time I get a message that 'the service requested is not available'.   What's going on? Can I fix this?

[Keith_Beddoe]

@jecviner 

Did you recently make any changes to your BT phone or broadband package?

[jecviner]

Yes! we moved onto Halo

[Keith_Beddoe]

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@jecviner wrote:
Yes! we moved onto Halo

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Then its not enabled on your account.

Login to MyBT again, and look to see if the caller display option is selected when you try to progress the order. A change of contract can cause this to be removed.

https://secureorder.bt.com/consumerOrders/control/orderproduct?productId=CON-27455&productKey=CON-CH...

[jecviner]

Thanks. I have done this although, when I checked, the Caller ID button was checked. I'll come back in due course.