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Caller ID not working

I have just bought a new Panasonic phone and the reason I chose this particular model is because it has the facility to display the Caller ID on the handset and announce the name of the caller if it recognises the number from the address book.  It says that the Caller ID function may be a subscription service.

I checked my BT calling plan and Caller ID is included - but for some reason it isn't working.  

I have populated my address book on the phone with all my contacts details, but when someone calls it just comes up as "Incoming call" and doesn't show who is calling and it doesn't announce their name.  

It seems like this is a problem that others have experienced and it would appear to require a fix by BT themselves, however, if any community member has any tips or advice then I'd be very grateful.

 

Thanks!

 

 

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