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@Lozzerelli Thanks, that makes things a bit more straight forward. Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll get this raised with Openreach. You can find the link by clicking on my username.
Thank you for sending in your details. I gave your mobile number a quick call, I'm sorry I didn't get speaking to you. I've ran a few checks on your service and I can see that my colleague from the faults team were speaking to you yesterday. The reported and exchange fault to Openreach and this should resolve the fault with the caller display.
I'll keep an eye on that fault and I'll follow up with you again tomorrow.