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Aspiring Expert
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Message 1 of 15

Caller display

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Caller display is not working on my line line. Does anyone know if it’s a fault

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Distinguished Sage
Distinguished Sage
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Message 2 of 15

Re: Caller display

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Have you recently changed or renewed your broadband package?

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Aspiring Expert
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Message 3 of 15

Re: Caller display

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Changed in November last year had to change in January again due to BT Problems  just stopped on saturday

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Aspiring Expert
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Message 4 of 15

Re: Caller display

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Not renewed my package lately did in November last year and Early January this year as BT HAD a problem . Always had caller display

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Aspiring Expert
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Message 5 of 15

Re: Caller display

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  • I have checked my BT account it states  my caller display is active. However it’s not working. Have tried to contact  BT but after 3/4 hour gave up

 

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 6 of 15

Re: Caller display

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Please check to see if  Caller Display is switched on by entering the code * # 234 #. If it's active you'll get the message Caller identity will be displayed.

A noisy phone line or a faulty exchange line card can also cause it to fail.

 

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Aspiring Expert
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Message 7 of 15

Re: Caller display

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I have checked out with the number you sent me .

its saying the service required is not available.

thanks for the help you are given.

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Distinguished Sage
Distinguished Sage
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Message 8 of 15

Re: Caller display

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@JimboAlfie wrote:

I have checked out with the number you sent me .

its saying the service required is not available.

thanks for the help you are given.


Then its not enabled on your account.

Login to MyBT again, and look to see if the caller display option is selected when you try to progress the order. A change of contract can cause this to be removed.

https://secureorder.bt.com/consumerOrders/control/orderproduct?productId=CON-27455&productKey=CON-CH...

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Aspiring Expert
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Message 9 of 15

Re: Caller display

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It already active in my account . Have tried to send screen shot but it’s saying to large don’t know how to reduce photo. Has green tick beside active.

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Distinguished Sage
Distinguished Sage
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Message 10 of 15

Re: Caller display

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You should see this box ticked.

Capture.JPG

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