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goral
Contributor
3,007 Views
Message 1 of 4

Calling plan - unlimited evening calls?

Hi, I have unlimited weekend and evening calling plan from few months, but when website BT has changes (My Account) it change my calling plan as well!

Now I'm in unlimited weekend plan, and all my calls made after 6pm are charged!!!

I have no info by post, email or phone.

How can I make complain? Why BT change my calling plan without contact me?

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Distinguished Guru
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Message 2 of 4

Re: Calling plan - unlimited evening calls?

Hi goral

 

The call time has been changed from 6pm to 7pm

 

Maybe that's why you're getting charged?

 

http://bt.custhelp.com/app/answers/detail/a_id/12799/kw/7pm/c/761,2072,2099

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MDKGunner
Aspiring Contributor
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Message 3 of 4

Re: Calling plan - unlimited evening calls?

I've got the same problem when i signed up just for the calls i chose the unlimited anytime plan as i knew that i would have to end up making a lot of calls but they stuck me on the weekend plan and it's costing me a lot of money especially in a day and age when money's hard to come by

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Distinguished Guru
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Message 4 of 4

Re: Calling plan - unlimited evening calls?


@MDKGunner wrote:

I've got the same problem when i signed up just for the calls i chose the unlimited anytime plan as i knew that i would have to end up making a lot of calls but they stuck me on the weekend plan and it's costing me a lot of money especially in a day and age when money's hard to come by


Hi.

 

Have you tried this:

 

http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums and asked to change it.

toekneem

(EASBF)

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