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kanesh
Contributor
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Message 1 of 13

Calls drop after 29 minutes

I had three instances, where telephone calls suddenly drop after 29 minutes into the conversation. I thought it was just a coincident. Also, there were instances where the other party could not hear my conversation for few seconds. By the way, I am using FTTP. Today, I phoned BT to report the issue. To my surprise, I was told that the 'call-dropping' is a known issue. Apparently, the calls drop either after 15 or 29 minutes. Is it possible get further information on the issue itself and the details of potential fix/workaround? Regards Kanesh

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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Calls drop after 29 minutes

I assume this is a fibre voice connection, where your phone is connected into the Openreach ONT, and not a separate copper pair for the phone line?

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kanesh
Contributor
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Message 3 of 13

Re: Calls drop after 29 minutes

Yes, Fibre voice connection. The support staff mentioned that the issue is on Openreach system.
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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: Calls drop after 29 minutes


@kanesh wrote:
Yes, Fibre voice connection. The support staff mentioned that the issue is on Openreach system.

Was it the FTTP team you were talking to, on 0800 587 4787 ?

It would seem to me like a router misconfiguration which is imposing a timeout. You may not pick up the same router every time.

It can be an issue with CISCO routers if they are handling SIP connections. I have seen this on PBXs some years ago.

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kanesh
Contributor
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Message 5 of 13

Re: Calls drop after 29 minutes

I don't think so. I rang 0800800150. Should I report it to FTTP team?
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Distinguished Sage
Distinguished Sage
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Message 6 of 13

Re: Calls drop after 29 minutes


@kanesh wrote:
I don't think so. I rang 0800800150. Should I report it to FTTP team?

You could try them, as they are more likely to know about any routing issues.

As I said, its most likely a router configuration issue, and you occasionally get routed via that router.

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Distinguished Sage
Distinguished Sage
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Message 7 of 13

Re: Calls drop after 29 minutes

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asherUK
Beginner
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Message 8 of 13

Re: Calls drop after 29 minutes

Issue with the CNET providing FVA, call the FTTP team and they will report it to BTO and should be fixed within a few days.

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kanesh
Contributor
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Message 9 of 13

Re: Calls drop after 29 minutes

Thank you very much.
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akitaman
Aspiring Contributor
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Message 10 of 13

Re: Calls drop after 29 minutes

Thank you.... being the other person that posted about this earlier I'm glad I'm not the only one.... just waiting for a call back from the FTTP, didn't want to hang on in case they decided to answer after 28 minutes

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