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RobFletcher
Expert
393 Views
Message 1 of 3

Can't add number to Call Protect VIP list

I've added a new number, and need to add another 10 - everytime I try it says "something went wrong and we can't access your account. Try again later" -  

Any ideas please?

Rob.

 

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2 REPLIES 2
Recognised Expert Dean007
Recognised Expert
384 Views
Message 2 of 3

Re: Can't add number to Call Protect VIP list

Hi @RobFletcher

Some users have reported logging out, clearing the cache or even trying an alternative browser and see if that helps. If not pop back

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RobFletcher
Expert
361 Views
Message 3 of 3

Re: Can't add number to Call Protect VIP list

 

Clearing cache and using Chrome instead still failed.

Waiting a few hours was the answer. And, when it failed again, wait ...

Using the VIP list is much better than BT Call Protect - where you have to receive a scam call first before you can block it.

I would recommend this route to avoiding scam calls permanently especially if you happen to manage your elderly parents' phone for them. I live 250 miles away, but manage it all via POA.

I also had 1471 ringback disabled on the line too - this stopped my mum calling the scammers back - usually didn't work coz they are spoof numbers anyway - but some did get through to a scammer - that was worrying at the time.

Regards

Rob.

 

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