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Roysie
Aspiring Contributor
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Message 11 of 14

Re: Can't find my address and phone number

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Just had a discussion with Openreach they say our phone number is listed at a different address at Kirton of Craig

They also say Bt receives updates on any changes of address following and ORDI, and bt should monitor thse changes then inform us when they are complete.

So the ball is in your court again.

I really want this sorted, any further information you need let me know.

I feel powerless to make anything change.

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Message 12 of 14

Re: Can't find my address and phone number

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Hi @Roysie 

Thanks for posting back and I am really sorry you're still having this problem.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Community ModeratorRobbieMac
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Message 13 of 14

Re: Can't find my address and phone number

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Hi @Roysie  thanks for sending over your details and sorry you had to contact us again about the address record for your property not listed correctly with Openreach. I've raised the Ordi today with them to update the address records and will update you as soon as I hear back from them.

Cheers
John

Community ModeratorJohnC
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Message 14 of 14

Re: Can't find my address and phone number

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Hi @Roysie  Openreach have now updated their records. Sorry to be losing you but can you check if you are able to move now ok. There should be no issues but if you are still having a problem just let me know.

Cheers
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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