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zunaid
Newbie
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Message 1 of 5

Can't make calls

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Hi

 

I have just had BT line installed, was previously with Virgin, I am trying to make calls but when I dial a mobile or landline I get a dead tone, dialling the 0800 BT number did work but it it outside working hours at the moment, wondering if anyone can advise?

 

Thank you

Zunaid

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4 REPLIES 4
Distinguished Guru
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Message 2 of 5

Re: Can't make calls

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can you get incoming calls to your number? Have you got another phon you could plug in to try?
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lines_man
Aspiring Expert
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Message 3 of 5

Re: Can't make calls

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Your numbers not been Imported yet.....
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zunaid
Newbie
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Message 4 of 5

Re: Can't make calls

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Hi

 

Thanks for the replies guys.

 

I get the ringing tone on my mobile when I call the number but the home phone does not ring, unfortunately I don't have another phone to plug in. I'm not sure if it would ring if I plugged it back in the Virgin socket- did not want to try this in case it messed anything up!

 

How long does it take to import? He did it by around 6pm yesterday.

 

Thanks again

Zunaid

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zunaid
Newbie
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Message 5 of 5

Re: Can't make calls

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Hi Guys

 

Just an update- this was resolved - it was the number being imported, Angelo in technical team was very helpful in resolving it.

 

Thanks again guys

Zunaid

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