I cannot see my account details when I look into mybt. I get the following error:
"Sorry, we can’t get your account details at the moment
We’re trying to fix the problem at the moment. Please come back later"
This error has been shown since I got my landline a few months ago.
Solved! Go to Solution.
Live chat should be able to sort this out for you.
https://www.bt.com/help/home/contactus/#/account-and-billing/bt-id-and-passwords
Live chat did indeed sort it out for me. Thanks