Can't view account details online

[alanmitic]

I cannot see my account details when I look into mybt. I get the following error:

"Sorry, we can’t get your account details at the moment

We’re trying to fix the problem at the moment. Please come back later"

This error has been shown since I got my landline a few months ago.

[Keith_Beddoe · Accepted solution]

@alanmitic 

Live chat should be able to sort this out for you.

https://www.bt.com/help/home/contactus/#/account-and-billing/bt-id-and-passwords

[alanmitic]

Live chat did indeed sort it out for me.  Thanks