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derekburch
Beginner
837 Views
Message 1 of 8

Cancel Openreach visit

I’ve tried cancelling a BT openreach engineer visit by phone and online, and had no success. Can anyone help me please?

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7 REPLIES
Moderator
Moderator
810 Views
Message 2 of 8

Re: Cancel Openreach visit

@derekburch sorry about that, the visit can only be cancelled if you contact us before 2pm the day before the visit.  Is  the visit after this time frame?

Community ModeratorNeilO
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Distinguished Guru
809 Views
Message 3 of 8

Re: Cancel Openreach visit

Have you been in contact with your comms provider? (BT, sky, planet, Vodafone etc)
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derekburch
Beginner
799 Views
Message 4 of 8

Re: Cancel Openreach visit

We were not given a timeframe, we were just told this would be normally done within two weeks, but it could take longer.

The only details we were given was survey ID **** & ticket number ******. We tried several times, but the recording stated experiencing high level of calls. We never got through to a call handler.

Our internet service provider (Vodafone) managed to contact someone, but they were told they couldn’t talk on our behalf. For more information you can contact my wife on Edited by Moderator. Thank you in advance.

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derekburch
Beginner
797 Views
Message 5 of 8

Re: Cancel Openreach visit

We contacted our provider (Vodafone) but they’ not allowed to speak on our behalf.
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Moderator
Moderator
794 Views
Message 6 of 8

Re: Cancel Openreach visit

@derekburch I've removed the mobile number as posting private info is not permitted.  I'm afraid we won't be able to help you with this if BT are not your provider.  You will need to make any arrangements directly with Vodafone.

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Distinguished Sage
Distinguished Sage
791 Views
Message 7 of 8

Re: Cancel Openreach visit

This is a BT Retail forum, and has nothing to do with Openreach, who work for your provider, and many others.

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Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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derekburch
Beginner
779 Views
Message 8 of 8

Re: Cancel Openreach visit

Thank you, we’ve tried all this, and we seem to be going around in circles.

I’ll try contacting Vodafone again.
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