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Beginner
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Cancelling a fault

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Morning

I reported a fault yesterday but it is now sorted. I can’t seem to cancel the fault online. I have tried the online chat but that is not live. I want to avoid and engineer being sent out. Please can you help?

 

Thanks

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Distinguished Sage
Distinguished Sage
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Re: Cancelling a fault

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@CAU 

Welcome to this user forum.

Openreach are not entering homes at the moment, so you would not get a visit anyway.

You may get a phone call from one of the Openreach Field Technicians, asking you whether you still have a problem, but that is all. They are only dealing with vulnerable customers at the moment, so you may not be contacted at all.

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Beginner
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Message 3 of 3

Re: Cancelling a fault

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Thank you for the quick response and reassurance.

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