cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Beginner
166 Views
Message 1 of 4

Cancelling my moms phone line because of illness

  • Hi my mother-in-law has been taken into a care home ,she is suffering from dementia we have handed her flat back and are in the middle of paying all her bills We are struggling with BT as they will not cancel the phone line unless They speak to her but she has dementia can anybody help 
0 Ratings
Reply
3 REPLIES 3
Moderator
Moderator
162 Views
Message 2 of 4

Re: Cancelling my moms phone line because of illness

Hi deedee9964 and welcome.

I'm very sorry to hear your mum isn't well. I'll try to help if I can. Do you have power of attorney over your mums affairs? If not then can you arrange that?

Cheers

David

0 Ratings
Reply
Beginner
123 Views
Message 3 of 4

Re: Cancelling my moms phone line because of illness

Yes my brother in law has it he Was the one that was trying to cancel it

0 Ratings
Reply
Moderator
Moderator
94 Views
Message 4 of 4

Re: Cancelling my moms phone line because of illness

Thanks for confirming that @deedee9964,

I'll drop you a private message now so you can send over the details.

Cheers

David

0 Ratings
Reply