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MKinsella
Beginner
170 Views
Message 1 of 5

Cannot dial one International number

Hello, looking for a bit of advice. I am unable to dial one international number - my elderly Mum. I dial the number and then get a constant tone and the call never connects. My sister lives in the same town and I can call her so it's not that I can't make an international call. My Mum has changed her phone - not worked. She spoke to her telephone provider in Ireland, eircom and "apparently" there is no fault on her line. Anyone had this before and how did you get it fixed?

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4 REPLIES 4
lnajr02
Aspiring Expert
136 Views
Message 2 of 5

Re: Cannot dial one International number

If you can dial other international numbers, it could be a dial fault. if you can borrow another telephone try this just in case the original phone has problem dialling one of the numbers on the keypad.
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MKinsella
Beginner
91 Views
Message 3 of 5

Re: Cannot dial one International number

Thanks, tried that but no luck. It's almost like the call doesn't route correctly, if you know what I mean? 

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Carlusha
Contributor
86 Views
Message 4 of 5

Re: Cannot dial one International number

Presumably, your sister is able to call your Mum?

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MKinsella
Beginner
71 Views
Message 5 of 5

Re: Cannot dial one International number

Yes, it appears I am the only one who cannot. She recently purchased a new phone, in case that was the problem but it hasn't made a difference. 

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