You need mod help as they will take ownership of your problem and give one point of contact. They will post a contact us link.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
Welcome to the community and thanks for your post
It sounds like you have been having a nightmare. I can take things from here.
Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.