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captainweird
Aspiring Contributor
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Message 1 of 9

Complicated intermittent fault on Voice line

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Openreach engineer just left, having found no fault, so I thought I'd put this one out for suggestions.

We have an intermittent fault on our landline where we have no dial tone and we can't ring out. It sometimes fixes itself, but the problem always clears if someone rings us (or I ring the landline from the mobile).

This may be related to an issue where get get a noisy line that can be similarly cleared by dialling in from another number.

Pretty much all the wiring has been replaced (socket to network, pair to the local cabinet, pair from local cabinet to exchange.). Broadband is never affected, whenever an engineer visits things are fine and the line tests out OK.

Anyone got a tiny clue? Or is it haunted?

 

Thanks, Phil

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8 REPLIES 8
iniltous
Recognised Expert
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Message 2 of 9

Re: Complicated intermittent fault on Voice line

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There may be someone along , to give 'real world ' advice on what the problem is likely to be and maybe offer an opinion on the engineer who has already visited you, but it sounds like a 'HR' , a high resistance connection somewhere in your 'line', anecdotally it seems  that sending 'ringing current ' down the line ( done by you or someone else calling your number ) temporarily causes the HR to be less high resistance , and the line works for a while, but soon returns to the faulty state...the 'noise' on the line is another clue to this quite common fault condition.

These types of problems can be more apparent in bad weather, if it's dry and sunny, the problem can seem to disappear , only to reappear the next time it rains, and obviously if it's 'fine' when the OR person turns up, the line may seem OK to him or her....TBH , these days they have some quite sophisticated testers that should spot the problem even if the weather at the time of their visit is good

Moderator
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Message 3 of 9

Re: Complicated intermittent fault on Voice line

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Hi @captainweird,

 

I agree with @iniltous, it does sound like it could be a HR fault on your line.

 

I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Message 4 of 9

Re: Complicated intermittent fault on Voice line

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Hi @captainweird,

 

I have been checking your line and can see the last two engineer notes. They believe the issue is no longer there but I can't see where any changes were made. I think it would be best that I monitor this over the next week with you in case you have any further issues. I'll test your line again tomorrow and again on Friday. If you notice anything on your side, please let me know.

 

Thanks

 

DanielS

Community ModeratorDannyS
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captainweird
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Message 5 of 9

Re: Complicated intermittent fault on Voice line

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Hi, Daniel,

thanks for your input, I spoke to the engineer from the exchange today. He checked over the wiring and replaced the line fuses, which can apparently give issues, but the problem wasn't apparent while he was working.

it hasn't reoccurred since, and was happening at least twice a day before, so fingers crossed!

 

thanks, Phil

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Moderator
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Message 6 of 9

Re: Complicated intermittent fault on Voice line

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You are very welcome Phil.

 

I'm glad to hear the issue hasn't happened since. Hopefully replacing the fuses has fixed it. I ran another test this morning and it's testing ok. I'll be out of the office both tomorrow and Thursday so I'll be running my next test on Friday. Any issues before then, please let us know.

 

Thanks

 

DanielS

Community ModeratorDannyS
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Message 7 of 9

Re: Complicated intermittent fault on Voice line

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Hi Phil,

 

I'm glad to see that your line is performing as it should be without any errors.

 

If you have any problems in the future, please feel free to get back in touch with us.

 

Take care

 

Thanks

 

DanielS

Community ModeratorDannyS
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captainweird
Aspiring Contributor
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Message 8 of 9

Re: Complicated intermittent fault on Voice line

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Yes, it's better than it's been for many years, so thanks for your help.

Incidentally, the lasttwo times I called BT I actually got through to helpful people in the UK, this makrs a quantum leap in BT customer service. Not sure if this is a new strategy, or if I was just lucky, but I actually managed to talk to people without wanting to eat my own leg in frustration -please feed this back to management!

 

Thanks again, Phil

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Moderator
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Message 9 of 9

Re: Complicated intermittent fault on Voice line

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You are more than welcome.

 

That's where we're going as a company. I've seen it in action first hand and we'll continue to bring calls back to the UK.

 

Enjoy your evening :smileyhappy:

 

Thanks

 

DanielS

Community ModeratorDannyS
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