Yesterday I suddenly found that a cordless phone that I had used for years lost its dial tone, I could not make or receive calls. When I dialled a number I heard the usual number tones then nothing.
I tried phone without filter, without powerline,direct into the hub. No luck. I changed batteries then used a different phone, same problem. BT checked my line and no fault. At present I am having to use a corded phone (works perfectly)which is driving us crackers as we now have no answer machine and we cannot move phone to convenient locations.
I have contacte BT via chatline but after about 30 minutes of being advised to try all the remedies already tried I was offerred they conact bservice engineer at my expense. The helpline was ended at this point.
Would be exremely grateful for any help that anyone can offer.
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Sounds like your base station has lost it's connection to the handset, or has failed. The menus on the handset often have a pairing setting -you could see if that's gone wrong. Do the handets have an indicator to show they see the base station?
Only other thing I've seen is if I put the base station too close to my Internet router, it kills the phone signal dead -and vice versa.
Thanks to captain weird going to try out your suggestion there is no indicator to show if base and hanset are "shaking hands" but I will look into it as soon as I get back after weekend and let you know.