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Moderator
Moderator
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Message 11 of 41

Re: Correcting incorrect home address in Openreach database

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Hi InfraDiGs,

 

Thank you for posting and welcome to the community forum. I'll be able to help get the address details corrected. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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c8rls
Newbie
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Message 12 of 41

Re: Correcting incorrect home address in Openreach database

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Paddy
I have the same issue, BT Openreach have the incorrect address (or it doesn’t even show on their database), the line is connected with BT and I need the BT Openreach address correcting/adding to reflect the correct address for my line.


I cannot see the 'Contact the Mods' link within your profile therefore I have sent you a Private Message, hopefully you or someone else can contact me and assist in resolving this, what is becoming, a very frustrating issue for me.


Thanks in advance.

 

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Distinguished Sage
Distinguished Sage
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Message 13 of 41

Re: Correcting incorrect home address in Openreach database

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@c8rls wrote:

Paddy
I have the same issue, BT Openreach have the incorrect address (or it doesn’t even show on their database), the line is connected with BT and I need the BT Openreach address correcting/adding to reflect the correct address for my line.


I cannot see the 'Contact the Mods' link within your profile therefore I have sent you a Private Message, hopefully you or someone else can contact me and assist in resolving this, what is becoming, a very frustrating issue for me.


Thanks in advance.

 


The mods do not respond to a PM. you need a mod to post a contact us link which they will do tomorrow



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c8rls
Newbie
1,845 Views
Message 14 of 41

Re: Correcting incorrect home address in Openreach database

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Thanks for your quick response, hopefully a mod contact us link will appear tomorrow as you said for me to follow this up.

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Moderator-Retired
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Message 15 of 41

Re: Correcting incorrect home address in Openreach database

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Hi c8rls, 

 

Thanks for your post. 

 

Can you send me in your details using the "Contact The Mods" link found in my profile and I will get this sorted for you. 

 

Thanks,

OlgaC 

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c8rls
Newbie
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Message 16 of 41

Re: Correcting incorrect home address in Openreach database

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Thanks OlgaC, details all sent through as requested.
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Moderator
Moderator
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Message 17 of 41

Re: Correcting incorrect home address in Openreach database

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Hi Everyone,

 

After contacting and escalating this matter with Openreach they have updated the address data base.

 

Cheers

Neil

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Moderator
Moderator
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Message 18 of 41
Moved:

Re: Correcting incorrect home address in Openreach database

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TheKnott
Newbie
1,496 Views
Message 19 of 41

Re: Correcting incorrect home address in Openreach database

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Hello

I've similar situation in that the phone number for the business isn't registered to the business address.

Would someone kindly help me with resolving the issue?

I'm a BT customer but openreach won't obviously deal with me directly.

Thank you
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Distinguished Sage
Distinguished Sage
1,493 Views
Message 20 of 41

Re: Correcting incorrect home address in Openreach database

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@TheKnott wrote:
Hello

I've similar situation in that the phone number for the business isn't registered to the business address.

Would someone kindly help me with resolving the issue?

I'm a BT customer but openreach won't obviously deal with me directly.

Thank you

@TheKnott

 

Welcome to the BT Residential Customers forum

 

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

 

Thanks

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