Hello - I am aware that this issue has been experienced my people in the past, including myself, but I wonder if there is now a firm solution ! A crackling noise has developed on my voice landline over the last 9 months or so. It has gradually got worse lately. An Open Reach engineer fitted a new Master Socket 5c about 3 years ago because of a similar noise issue. All has been OK until say 9 months ago. I have tried switching off all devices in the house (computers etc), and then connecting a corded handset into the test socket within the Mast Socket 5C. The noise/crackling is just as bad. Does anybody else have any other ideas other than reporting it to BT who I have found are not the best in wanting to resolve a problem.
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As this is a repeat fault, it will need a full quality check of your line.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
if you are a BT customer for your landline then phone 151 and report a phone fault - the is correct way to get engineer visit
Hi @Newstarter welcome to the forum and thanks for your post. I've sent you a Private message explaining how you can contact the forum moderation team and we will be happy to help you get the fault on your line fixed.
Check here: https://community.bt.com/t5/notes/privatenotespage
if as you say you still get the crackle noise using a filter in test socket then problem outside your home and you should not be charged the cost is now £85 not £120 like before
As I am just a customer, and BT Pensioner, I can only offer advice based on my years of experience.
Crackling on the line is normally caused by a high resistance (HR) connection which in turn is often caused by corroded crimp connectors, or terminal blocks.
There are an awful lot of old crimp connectors still out there in the network, which have never been replaced.
What can happen with HR connections is that a BT line test can temporarily break down these connections, and the fault will clear, only to return later, especially if the phone line is not used, as the use of the phone can act as a preventative measure, by passing a current through the line.
Quite often, if you have noise on the line, then ringing your phone line from a mobile, or doing a ringback test, can clear the fault. This is often more effective on ADSL connections, as HR connections can occur within the BT Line Test System and TAMS relay set contacts.