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jaydog69
Contributor
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Message 1 of 2

Crackling on Outgoing Calls

Hi all,

 

When I make a call on my phone, it makes a crackling interference noise. Incoming calls don't have this noise on the line.

 

I have installed an ADSL faceplate but it still hasn't resolve the problem. The phone base unit is connected to the extension socket upstairs - it has to be as it interferes with my speakers if it's at the master!

 

Anything I can do? BT say there's no problem with the line.

 

Thanks

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1 REPLY 1
Distinguished Guru
682 Views
Message 2 of 2

Re: Crackling on Outgoing Calls

Hi

Have you tried a known working corded telephone in the test point of your main telephone socket as shown below?NTE 5 Backplate.jpg

 

If you still get noise/ no dial tone here the fault is on the openreach cable and you will need to contact your Comms provider, if it is BT give them a call on 0800 800 151 (or 0330 123 4151 from a mobile)

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