I have recently moved into an old cottage and the phone line was fine but a few months later it started crackling bad maybe due to the wet weather and cold. Now the internet keeps dropping out and connecting really slow. I did a speed test and it gave a ping of 900+ and 0.5meg up and 0.01 down... Usually i would have a ping of 30 and 3meg down and 0.5up not very fast as live away from the exchange
I have tried the phone just on its own in the master socket and its still the same. Also tried a different phone
People who call the house can also hear the crackling on the line.
Who do i contact to sort this? BT or EE as im with EE phone and broadband right now u till the end of the month where i switch to BT
Also who's responsible for the bracket that holds the wire from the telephone pole to my property? Its attached to the chimney with like a tensioned cable wrapped around the chimney and it has snapped so part of the bracket is dangling