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brubaker19
Beginner
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Message 1 of 5

Crackling on line

So we decided to get a phone attached to our land line for the 1st time and the crackling was serious. I then did the quiet line test which was so noisey I could barely hear the woman, what do I do next?

Many thanks Peter

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4 REPLIES 4
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Crackling on line

Report it and get it fixed. 0800 800151

DavidM
Moderator
Moderator
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Message 3 of 5

Re: Crackling on line

Hi @brubaker19 ,

Welcome to the community and thanks for posting. When you did the quiet line test were you connected to the test socket behind the master faceplate? That would eliminate the possibility of any internal wiring issues causing the problem. If that's the case the you'll need to contact 151 as posted by @licquorice .

Cheers

David

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brubaker19
Beginner
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Message 4 of 5

Re: Crackling on line

Thanks for the reply’s I’ve contacted BT and apparently there’s a problem with the line. They said an engineer would get in contact with me. Appreciate the help.
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DavidM
Moderator
Moderator
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Message 5 of 5

Re: Crackling on line

That's great news @brubaker19 .

Hopefully the engineer will get this sorted for you. Please post back and let us know how you get on.

Cheers

David

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