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Beginner
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Message 1 of 16

Crackling on phone line

Recently anyone phoning our landline has said they can’t hear properly due to terrible interference and crackling noise. I can hear them clearly. I even bought new phones but this is even worse, they all say the noise is much worse and it’s even a bt phone. Don’t want to be charged for an engineer as so far after doing all recommended checks by are saying there’s no fault on the line. Why can’t anyone phoning me not hear me then and where is the crackling coming from?

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15 REPLIES 15
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Distinguished Sage
Distinguished Sage
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Message 2 of 16

Re: Crackling on phone line

@Lesley1971 

Is BT Retail your phone provider?

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Beginner
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Message 3 of 16

Re: Crackling on phone line

Yes we changed to them last October 

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Beginner
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Message 4 of 16

Re: Crackling on phone line

Yes we changed to them last October. Only having problems over the last month or so now
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Distinguished Sage
Distinguished Sage
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Message 5 of 16

Re: Crackling on phone line



@Lesley1971 wrote:
Yes we changed to them last October. Only having problems over the last month or so now

Have you checked to see if the noise is still present at the test socket?

testsocket2.jpg

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Beginner
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Message 6 of 16

Re: Crackling on phone line

The crackling isn’t on my end, I can hear everyone who calls. It’s anyone who calls me that keep saying they can’t hear me as the crackling noise is so bad.
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Distinguished Sage
Distinguished Sage
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Message 7 of 16

Re: Crackling on phone line

It could be an exchange fault.

You really need to see if the problem occurs if you leave the phone plugged into the test socket.

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Beginner
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Message 8 of 16

Re: Crackling on phone line

There is no cracklingthat i can hear as it’s other people who phone me hear it
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Recognised Expert
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Message 9 of 16

Re: Crackling on phone line

Hi @Keith_Beddoe ,

Is it not worth @Lesley1971 trying the quiet line test or this not valid for their fault ?

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Beginner
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Message 10 of 16

Re: Crackling on phone line

I’ve tried the test of pulling open the box and inserting the telephone line into test socket, that’s all by said to do.
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