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Message 1 of 3

Damage to bt box

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Not sure if this is the right area for this however the network dropped out today and yesterday briefly, and we noticed that the green box on the road near our house and was damaged, it looks like it's been lifted/pushed back, maybe it's been hit by a car. I'm wondering who we would report the damage to so that Bt are aware and could come and fix it?

I'm not particularly concerned about my drop outs as otherwise the internet has been stable since the engineer visited but thought the cabling being exposed and the box being lifted would be worth reporting to bt.
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Message 2 of 3

Re: Damage to bt box

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You need to report it to Openreach, as they will want to look at it ASAP.


I want to report damage to your equipment or network. How can I do that?

If you notice damage to any part of our network, or you’ve seen something that could be a risk to public safety, please get in touch with us as soon as you can. Call us on 0800 023 2023 and choose option 1.

What counts as damage?

• Broken or missing manhole covers
• Telephone poles that have fallen down
• Loose cables or cables dangling from telephone poles.
• Street cabinets that have been affected by flooding, or obviously vandalised or   damaged (including graffiti).

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Message 3 of 3

Re: Damage to bt box

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You need to report it to Openreach. Details here