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JamesKBForumT
Aspiring Contributor
213 Views
Message 11 of 17

Re: Data Integrity Issue

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Hi John,

I replied to your PM with the screenshot attached but it bounced with the following reply. Please advise.

"We’ve received an email reply from you relating to the incident
reference number shown above, however the email address you sent it
from doesn’t match that of the original enquiry.

If you’re a BT customer and wish to reply to an email from us, please
use the email address you originally used. We’re sorry for this
inconvenience, but it’s necessary to protect your privacy".

 

 

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Moderator
Moderator
208 Views
Message 12 of 17

Re: Data Integrity Issue

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Hi @JamesKBForumT The forum does limit size of attachments so that's why I was sending you an email. I've sent you a further PM with an email from an alternative email address please can you reply to that with the screen shot.

Cheers
John

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Moderator
Moderator
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Message 13 of 17

Re: Data Integrity Issue

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Hi @JamesKBForumT Thanks for sending me over the screen shot. I've raised a fault with the bt.com team now to get the records corrected. These cases usually take a few days to get sorted and I'll keep you updated.

Cheers
John

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JamesKBForumT
Aspiring Contributor
187 Views
Message 14 of 17

Re: Data Integrity Issue

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Much appreciated John!

James

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Moderator
Moderator
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Message 15 of 17

Re: Data Integrity Issue

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Hi @JamesKBForumT your account details are now updated to the correct phone number. Would you please check and post back to let me know that it's showing the correct details now when you login.

Cheers
John

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JamesKBForumT
Aspiring Contributor
153 Views
Message 16 of 17

Re: Data Integrity Issue

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Yes that looks as though it is now fixed. Many thanks John!

James

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Moderator
Moderator
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Message 17 of 17

Re: Data Integrity Issue

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Hi @JamesKBForumT Thanks for checking that for me and glad to here that's its fixed for you.

Cheers
John

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