Data Integrity Issue

[JamesKBForumT]

Hi John,

I replied to your PM with the screenshot attached but it bounced with the following reply. Please advise.

"We’ve received an email reply from you relating to the incident
reference number shown above, however the email address you sent it
from doesn’t match that of the original enquiry.

If you’re a BT customer and wish to reply to an email from us, please
use the email address you originally used. We’re sorry for this
inconvenience, but it’s necessary to protect your privacy".

[JohnC2]

Hi @JamesKBForumT The forum does limit size of attachments so that's why I was sending you an email. I've sent you a further PM with an email from an alternative email address please can you reply to that with the screen shot.

Cheers
John

[JohnC2]

Hi @JamesKBForumT Thanks for sending me over the screen shot. I've raised a fault with the bt.com team now to get the records corrected. These cases usually take a few days to get sorted and I'll keep you updated.

Cheers
John

[JamesKBForumT]

Much appreciated John!

James

[JohnC2]

Hi @JamesKBForumT your account details are now updated to the correct phone number. Would you please check and post back to let me know that it's showing the correct details now when you login.

Cheers
John

[JamesKBForumT · Accepted solution]

Yes that looks as though it is now fixed. Many thanks John!

James

[JohnC2]

Hi @JamesKBForumT Thanks for checking that for me and glad to here that's its fixed for you.

Cheers
John