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hellebore
Beginner
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Message 1 of 5

Delay getting old number transferred

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I transferred broadband and phone from Virgin Media and requested to take my old number with me (same exchange, same house) I have been here over 50 years with same number and it was the number for this house for many years before we moved in.  All my family, friends, acquaintances, bank, school, GP etc etc etc know me by this number.

 

I was given a temporary number for 2 weeks.

 

Then BT contacted me, said that VM would not hand over the number because it had to be me who asked them to transfer it. I contacted VM who denied receiving any request from BT. No-one at any time had told me that I had to request VM to transfer as well as BT. I assumed that BT would handle it all.

 

Back to BT. Eventually they said the order was in for my number and I would be connected midnight 30 April 2015 and they would ring me if any problems. On May 1st I tried ringing the number from my mobile - no line. I dialled 17070 and learnt that I have yet a third number - not the one I wanted to keep.

 

How long is this going to go on? I believe there is a limit beyond which my original number can't be transferred? I have already contacted everyone to say that I had a temporary number, I DO NOT want to contact them all again to tell them yet another temporary number, and anyway I want the one I have had all the time I have lived in this house, which is as much part of the house as its street number.

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: Delay getting old number transferred

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Hi Hellebore,

 

I'm really sorry about that, if you need any help getting this sorted please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.


Thanks

Neil

Community ModeratorNeilO
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hellebore
Beginner
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Message 3 of 5

Re: Delay getting old number transferred

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Fixed thanks to the Irish help desk.

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JAYSEE
Newbie
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Message 4 of 5

Re: Delay getting old number transferred

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Hi hellebor, I have just recently posted an almost identical problem.  How did you get the 'fix'?

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Distinguished Sage
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Message 5 of 5

Re: Delay getting old number transferred

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It would suggest the forum mods resolved the OP's post as the poster has not been back in 5 months
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