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awscott1
Newbie
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Message 1 of 13

Delete old blacklisted numbers on call protect

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For God sake will some one make it simple to delete old blacklisted numbers. Limit reached at 100 and find it almost impossible to delete old numbers say from late 2018

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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Delete old blacklisted numbers on call protect

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Log onto your MyBT then go to manage extras then "Manage BT Call Protect".  Go to the numbers you want to delete and select "Edit" then click on "Remove from blacklist". Click "remove".

If that doesn't work can you be more specific with what the problem is and what exactly happens when you try the above.

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awscott1
Newbie
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Message 3 of 13

Re: Delete old blacklisted numbers on call protect

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Done all that and find it when you select the old number to be deleted it jumps back to the top of the list (most recent blacklisted number) and then you have to scroll back down the list and hopefully find the number you were trying to delete. Would be better if at one stroke you could say select the whole month (for example say December 2018) and delete all numbers at the same time therefore releasing space for new number. PS history list only shows 2019 months

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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: Delete old blacklisted numbers on call protect

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When you finally select the number does it get deleted?

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awscott1
Newbie
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Message 5 of 13

Re: Delete old blacklisted numbers on call protect

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Yes but very slow to appear and confirm/save

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Distinguished Sage
Distinguished Sage
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Message 6 of 13

Re: Delete old blacklisted numbers on call protect

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Unfortunately there is no option nor likely to be an option to delete the numbers en mass so I think you will just need to plod your way through your list.

 

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Distinguished Sage
Distinguished Sage
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Message 7 of 13

Re: Delete old blacklisted numbers on call protect

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I'm not sure blacklisting has any point, scammers rarely use the same number more than once.

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Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: Delete old blacklisted numbers on call protect

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@licquorice wrote:

I'm not sure blacklisting has any point, scammers rarely use the same number more than once.


I agree about using it for scammers is a waste of time but it does work for genuine "sales" companies who contact you.

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Distinguished Guru
Distinguished Guru
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Message 9 of 13

Re: Delete old blacklisted numbers on call protect

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@gg30340 wrote:

I agree about using it for scammers is a waste of time but it does work for genuine "sales" companies who contact you.


TPS should deal with those.

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Distinguished Sage
Distinguished Sage
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Message 10 of 13

Re: Delete old blacklisted numbers on call protect

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@pottyperson wrote:

@gg30340 wrote:

I agree about using it for scammers is a waste of time but it does work for genuine "sales" companies who contact you.


TPS should deal with those.


Should but don't. Some don't bother about it.

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