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Message 1 of 8

Did BT Customer Service call me or is It a scam?

I have been havin phone calls from supposedly BT, under this number which his name he advised was Karl xxxxxx and his direct contact number was xxxxxxxxxxxx‬. I just wanted to confirm is this a genuine BT number for customer service ? Or is it a scam?
Also getting texts though from this number 61998
Is this genuine or scam?

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Did BT Customer Service call me or is It a scam?

Its a scam, BT only ever call from an 0800 number.

 

See https://www.btplc.com/inclusion/ProductsAndServices/Scams/index.htm

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Moderator
Moderator
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Message 3 of 8

Re: Did BT Customer Service call me or is It a scam?

Hi @Williamjones444 Welcome to the forum. I can confirm that name and direct contact number supplied to you do match up on our records. However, I have deleted the details as this would provide information of potential use to scammers. 

 

Can you confirm that the initial call you received was from an 0800 number? which as Keith has said should show for calls received from us.

 

Cheers

John

 

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Message 4 of 8

Re: Did BT Customer Service call me or is It a scam?

When I received the call yes it was from this number:
0800 328 9393
Can you confirm thanks
But he told me his direct number was ***Edited by Mod***
I believe BT need to investigate this if this does not meet BT standards and as to protect others I think these numbers should be shown to the public internet so others can find out too

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Guru
Guru
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Message 5 of 8

Re: Did BT Customer Service call me or is It a scam?

@Williamjones444

 

Yes that 0800 328 9393 is one that is used within the BT Group to contact customers

https://www.btplc.com/inclusion/ProductsAndServices/Scams/index.htm


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Message 6 of 8

Re: Did BT Customer Service call me or is It a scam?

Yes that's what I thought. But he said here's a direct number for him **which the moderator on the group, keeps hiding** BT please confirm if this is genuine
You have seen the number so can you confirm if this is you a genuine call or a scam call?
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Distinguished Sage
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Message 7 of 8

Re: Did BT Customer Service call me or is It a scam?

The moderator who is a BT employee has confirmed it is a BT number and employee and also why the number has edited out
Distinguished Guru
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Message 8 of 8

Re: Did BT Customer Service call me or is It a scam?

Out going calls will deliver the 0800 3289393 to callers however employees still need to receive incoming calls, hence why you were given the direct dialling in number
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