I have been havin phone calls from supposedly BT, under this number which his name he advised was Karl xxxxxx and his direct contact number was xxxxxxxxxxxx. I just wanted to confirm is this a genuine BT number for customer service ? Or is it a scam?
Also getting texts though from this number 61998
Is this genuine or scam?
Hi @Williamjones444 Welcome to the forum. I can confirm that name and direct contact number supplied to you do match up on our records. However, I have deleted the details as this would provide information of potential use to scammers.
Can you confirm that the initial call you received was from an 0800 number? which as Keith has said should show for calls received from us.
When I received the call yes it was from this number:
0800 328 9393
Can you confirm thanks
But he told me his direct number was ***Edited by Mod***
I believe BT need to investigate this if this does not meet BT standards and as to protect others I think these numbers should be shown to the public internet so others can find out too
Yes that 0800 328 9393 is one that is used within the BT Group to contact customers