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RKH
Beginner
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Message 1 of 2

Does cancellation of 1571 service cause problems with other services

Hi,

   I have recently cancelled our 1571 service and since then there has been aproblem with our call diversion service.  Whwn I send

                    *61*number#

                                         to set divert calls on no reply, all calls are diverted as if I had sent

                    *21*number#

All other codes seem to work OK.  I have tried contacting BT by various means but no-one appears to understand what my problem is.  Any help will be appreciated

RKH

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1 REPLY 1
Moderator
Moderator
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Message 2 of 2

Re: Does cancellation of 1571 service cause problems with other services

Hi RKH,

 

Canceling BT Answer 1571 shouldn't cause any issues with the call diversion service. I can get this investigated. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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