Echo when calling/receiving calls from Landline

[Ridout1]

Hi, over the past few months the landline at my grandparents house has had a strong echo for the other caller (they can hear their own voice). I'm not sure whats caused this issue as no change/work has been done to anything regarding the phonelines for years. They bought a new set of phones recently in a hope to eliminate the issue but it persists.

I've tried having the base plugged into each of the phone line points (sorry i dont know the techincal terminology) and directly into mains sockets without extention cords/adaptors, Speaker on/off, adjusting call level, everything I can think of but nothing seems to work. 

Moreover, my grandparents have called BT already but spoke to an automated system that said it'll be £80 to send out an engineer to identify the issue!!!

[Keith_Beddoe]

Welcome to this user forum.

Please can you confirm that they are BT Retail customers?

The echo issue can be caused by a number of different things.

See a similar thread https://community.bt.com/t5/Landline/Problem-With-Echo-On-Line-When-Using-The-BT-4600-handsets-not-a...

[Ridout1]

Hi, thanks for quick reply

Yes, they are retail customers. 

That was one of the threads I read before posting but I have just tried plugging the base into the test socket at the master phone socket and still it echos.

[Keith_Beddoe]

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@Ridout1 wrote:

Hi, thanks for quick reply

Yes, they are retail customers. 

That was one of the threads I read before posting but I have just tried plugging the base into the test socket at the master phone socket and still it echos.

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As you can see, there are a number of possible causes, but its unlikely to be anything in their house, if nothing has changed.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[imjolly · Accepted solution]

why not just phone 151 and get engineer out ?  if you have used test socket and still echo then problem would appear external and there is no £85 charge

[Keith_Beddoe]

@Ridout1 

Have you managed to make any progress on this issue?

[Ridout1]

Yes, thank you for your help, the engineer came round and it was an outside fault so no charge.

Sorry for late reply been away for a few weeks. 

Again thank you for the help it is most appreciated.

[Keith_Beddoe]

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@Ridout1 wrote:

Yes, thank you for your help, the engineer came round and it was an outside fault so no charge.

Sorry for late reply been away for a few weeks. 

Again thank you for the help it is most appreciated.

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Thanks for the update, as I was waiting to make sure it was resolved.