cancel
Showing results for 
Search instead for 
Did you mean: 
Allenjames
Newbie
120 Views
Message 1 of 2

Elderly father moving house

My 80 year old father moved house yesterday. Despite him having phoned BT to advise of this move at least a week ago he has no phone service and they are unable to send an engineer until 6 January. Apart from his age he also has a heart condition and lives alone and is unable to use a mobile. Why does BT not have a preferential ordering service for vulnerable customers? I am now going to be worried that he is unable to call for help if something happens. What is worse it appears that this is a BT mistake as the person he spoke to failed to process the order.

 

0 Ratings
Reply
1 REPLY 1
Distinguished Sage
Distinguished Sage
119 Views
Message 2 of 2

Re: Elderly father moving house

Welcome to this forum.
This is a customer to customer forum only,

 

BT would normally expect 30 days notice of a home move, to guarantee a date.

 

BT have a priority repair scheme for people who are registered with a chronic illness.

 

 

0 Ratings
Reply