My 80 year old father moved house yesterday. Despite him having phoned BT to advise of this move at least a week ago he has no phone service and they are unable to send an engineer until 6 January. Apart from his age he also has a heart condition and lives alone and is unable to use a mobile. Why does BT not have a preferential ordering service for vulnerable customers? I am now going to be worried that he is unable to call for help if something happens. What is worse it appears that this is a BT mistake as the person he spoke to failed to process the order.