So some 5 months ago I moved house and was informed I could carry my Infinity to my new property. To cut a very long and frustrating story short, BT failed in every way to deliver and I ended up canceling as they changed their stance to "we cant give you Infinity".
Roll forward 5 months and I get a message saying we are now taking Infinity orders in your area. I must be sadistic or something as I decided to try again with this useless company. Phone line and Infinity booked in for today (23 Nov 15). 6pm comes and low and behold, no engineer. Ting BT who inform me that they can not make it and rebook for tbe 27 Nov 15. Not one attempt to let me know either by email or mobile. So I wait with baited breath for Friday to see if anyone turns up. How can a company be so useless and treat their customers with such contempt?
I would appreciate it if someone could look into my booking and give me an honest answer (cant deal with the incompetent call centres).
At least I am making £10 for every missed appointment.
Please delete the vol number for your security. This is a public forum
Please enter your phone number into the following checker and post the results. Don't forget that this is a publically viewable forum so do NOT include your phone number when you post the results: http://dslchecker.bt.com
It could be that the cabinet for which you are connected is full and has no spare ports, which BT Retail won't see when they place the order. The order is simply queued to Openreach to make the connection, which could be in a line of other orders from other ISP's.
I do sympathise with you though, it's a mess of a system and I have no idea why you got charged a cancellation charge when you weren't cancelling the order 😕