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hennrizzler
Beginner
173 Views
Message 11 of 16

Re: Ensure new line order is routing to correct exchange

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Hi @JohnC2 ,

I have a question if I may, does Openreach have a log of previous order history or attempts? Can we please have them review the previous attempts and (incomplete) order to my address to highlight the issue.

Kind regards,

Henry

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hennrizzler
Beginner
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Message 12 of 16

Re: Ensure new line order is routing to correct exchange

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@JohnC2Hi John, what's the status of the new order? Is it commited yet?

Can you please give me a call when possible?

Many thanks,

Henry

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hennrizzler
Beginner
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Message 13 of 16

Re: Ensure new line order is routing to correct exchange

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I would like to give a massive amount of gratitude to the way that @JohnC2 has handled this case. He immediately understood the issue I've been having and empathised with the situation I've been having.

After changing my order (closing incorrect and reopening a new order), we finally had an Openreach engineer come to my property with the right exchange listed on the work order allowing them to complete the job and activate my line (and fibre).

I've spoken to many, many, people from a competitor ISP and BT whom of which have advised me to 'wait and see as the system is showing things as correct' or 'there's nothing else we can do' but John really took ownership of this case and resolved it for me. If only I had worked with John from the beginning!

Many thanks to @NeilO and @Keith_Beddoe for getting me along the right path.

Distinguished Sage
Distinguished Sage
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Message 14 of 16

Re: Ensure new line order is routing to correct exchange

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Excellent news Smiley Happy

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pompey1898
Expert
108 Views
Message 15 of 16

Re: Ensure new line order is routing to correct exchange

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Hi @hennrizzler ,

Great to here of another success for the mods and the members on this site - thank you.

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Liam11
Contributor
100 Views
Message 16 of 16

Re: Ensure new line order is routing to correct exchange

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Hi, I have been having the exact same problem getting service to my home. Yet BT have not been as helpful as in this case and I have had over 5 orders cancelled and re-issued to the wrong exchange. Could the mods who looked into this issue take a look at my problem. I will happily PM the info on my case as this has been going on for over a month for me, whereas this case looked to be solved within a few weeks. Thanks
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