Hi @JohnC2 ,
I have a question if I may, does Openreach have a log of previous order history or attempts? Can we please have them review the previous attempts and (incomplete) order to my address to highlight the issue.
I would like to give a massive amount of gratitude to the way that @JohnC2 has handled this case. He immediately understood the issue I've been having and empathised with the situation I've been having.
After changing my order (closing incorrect and reopening a new order), we finally had an Openreach engineer come to my property with the right exchange listed on the work order allowing them to complete the job and activate my line (and fibre).
I've spoken to many, many, people from a competitor ISP and BT whom of which have advised me to 'wait and see as the system is showing things as correct' or 'there's nothing else we can do' but John really took ownership of this case and resolved it for me. If only I had worked with John from the beginning!