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Andystaffs
Newbie
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Message 1 of 5

Extensions Not Working

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I'm with Talktalk. Moved house. Retained number. Talktalk sent BT Openreach engineer to install. He decided to fit a new Mastersocket and moved it's position at the same time. Now non of my extensions work just the one phone going into the master socket. How can I check if the engineer failed to connect them when he fitted the master socket or if they weren't working before his visit.
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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Extensions Not Working

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Welcome to this user forum for BT Retail, which has nothing to do with Openreach, who work for most providers,

This is a BT Retail forum only, please can you post on the TalkTalk user forum.

https://community.talktalk.co.uk/

Thanks

 

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Andystaffs
Newbie
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Message 3 of 5

Re: Not Working

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Sorry. Thought it better to consult the people that did the job. Silly me.
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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Extensions Not Working

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This is a forum for BT RETAIL customer and has no connection to openreach. You need to go back to TT and get them to sort it out

sounds like extension wiring not connected to connections 2&5 in your new master



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Message 5 of 5

Re: Extensions Not Working

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TALKTALK don’t pay for any TRC work on Installs so the Openreach Engineer can’t work beyond the demarcation point, that being the NTE.
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