I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
They can only help if your order has be placed with BT Retail, and not another Service Provider.
Have you contacted the UK Order Live Chat Team
@Adrian170 I'm sorry to see your relative has been waiting 2 months for their service to be connected. If the care team are calling you a complaint will have already been registered on your relatives account but in case you do need further assistance after they call I've made the contact the mods link visible to you.
You'll find it by clicking on my username.